Whalexy
Guide
Reduce COD Returns with WhatsApp Verification
A practical workflow for confirming cash-on-delivery orders, resolving size questions, and reducing avoidable dispatches.
Confirm intent before dispatch
Send an approved WhatsApp template shortly after checkout and let the buyer confirm, correct, or cancel the order with a clear action.
Resolve fit and address questions
Route uncertain buyers to an agent or a structured flow before fulfilment. This can prevent avoidable returns without making an unsupported performance promise.
Measure the workflow
Track confirmed orders, cancellations, address corrections, dispatches, and returns. Compare results with a defined baseline before reporting an uplift.