Whalexy
Automation
Automate Customer Journeys Across Every Channel.
Build visual bot flows and turn social activity into timely conversations across WhatsApp, Instagram and Facebook.
WhalexyLive workspace
TRIGGER
Instagram comment: PRICE
Instagram comment: PRICE
↓
CONDITION
Keyword matches PRICE
Keyword matches PRICE
↓
ACTION
Send DM · Start Sales Flow
Send DM · Start Sales Flow
↓
HANDOFF
Assign Sales Agent
Assign Sales Agent
From comment to conversation
Interest should not get lost below a busy social post.
When someone comments “PRICE”, Whalexy can match the keyword, send the configured public reply, open a private conversation and start the right sales flow—without making the journey feel robotic.
Without WhalexyHigh-intent comments buried in notifications
With WhalexyA timely, trackable customer journey
Core capabilities
Everything the conversation needs, in context.
Purpose-built tools help teams turn everyday customer conversations into organized, useful work.
Visual conversation builder and channel-specific flows
WhatsApp, Instagram, Facebook and All Channels setup
Instagram and Facebook comment detection
Any-comment, keyword, specific-post and all-post triggers
Automatic DM, optional public reply and selected bot flow
New DM, story reply, message, comment and keyword triggers
How it works
A clearer path from conversation to action.
01
Trigger
A customer message, story reply or comment starts the journey.
02
Condition
Match a keyword, channel, post or other configured rule.
03
Action
Send a DM, start a flow or assign the conversation.
Connected platform
Explore More Whalexy Products
Combine connected capabilities around the same customer conversation and shared business context.
Put every customer conversation to work.
See how Whalexy can fit your sales and support workflow.