Whalexy
E-commerce & Retail
Turn Product Interest Into Helpful Conversations.
Help shoppers move from a social comment or direct message to a useful product conversation with context that stays visible to your team.
Designed for: Online stores, D2C brands, retailers and commerce support teams
A typical customer journey
01Shopper comments “PRICE”
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02Whalexy starts the configured DM journey
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03Team answers with customer context
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04Follow-up keeps the opportunity moving
Where Whalexy helps
Practical workflows for real conversations.
Use Whalexy where customer context, timely responses and clear ownership make a meaningful difference.
Product discovery
Answer common product and policy questions using approved business knowledge.
Comment-to-DM
Move configured keyword comments into a private product conversation.
Order support
Keep customer history and ownership together for faster assistance.
Sales follow-ups
Create reminders for customers who want time before deciding.
One conversation. Connected capabilities.
Bring the parts of Whalexy your team needs together around the same customer context.
Explore industries
See Whalexy in another workflow.
Make customer conversations easier to act on.
See how Whalexy can support your team’s real workflow.