Whalexy
Automation organizes the guest journey while the booking system remains the source of truth.
Separate enquiry from confirmation
Collect dates, guest count, location, room preference, and contact details. Do not call a reservation confirmed until availability and payment conditions are validated.
Offer an honest next step
Provide an approved booking link or assign reservations, with a clear response expectation.
I have your request for 2 guests, 14–16 October. This is not confirmed yet; our reservations team will verify availability and reply here.
Plan pre-arrival messages
Send useful operational information: confirmed dates, check-in instructions, location, required documents, and a route to request changes. Keep promotions separate.
Route service requests
Categorize housekeeping, transport, dining, and maintenance requests; preserve booking context; assign the correct team; and close the loop. Define human escalation for urgent or safety issues.
Review guest outcomes
Track enquiry completion, confirmed bookings, response time, abandoned journeys, handoffs, request resolution, opt-outs, and guest feedback.