Separate attendee, vendor, and internal communication while maintaining one reviewable source of truth.
Define audiences and consent
Keep attendee messages separate from vendor operations. Record how each contact joined and send only messages relevant to that relationship.
Make RSVP actions unambiguous
Use attending, declining, and guest-count choices where supported. Confirm what was recorded and offer correction.
We recorded 2 attendees for the 18 October launch. Reply CHANGE to update the guest count or HELP to contact the team.
Plan change communication
For time, venue, access, or weather changes, identify the affected audience, state exactly what changed, show current information, and provide a staffed escalation route.
Coordinate by responsibility
Route catering, production, venue, transport, and creative tasks to named owners. Include event, task, due time, and latest decision.
Close the loop
Sync attendance and task status to the system your team reviews. Track delivery failures, unresolved questions, changed responses, overdue actions, and opt-outs.
Whalexy