Whalexy
A transparent enquiry flow helps counsellors without treating every student like a sales lead.
Begin with the student’s goal
Ask which programme, level, campus or mode, and intake they are considering. Explain why additional information is needed and avoid collecting sensitive details prematurely.
Route policy questions carefully
Ground fixed answers in current material. Fees, scholarships, eligibility, accreditation, deadlines, and visa matters may change; route uncertain cases to a qualified counsellor.
Book counselling with context
Carry programme interest and questions into the handoff.
You’re interested in the 2027 BBA intake. Would you like the programme guide or a counselling call? A counsellor will confirm eligibility.
Design respectful reminders
Use permission-based reminders for scheduled counselling and known application milestones. Stop when an applicant completes, declines, opts out, or changes stage.
Measure service quality
Track completed enquiries, counselling attendance, response time, application-stage progression, unresolved questions, handoffs, and opt-outs.